Is A Hostess Customer Service?

What to Know Before becoming a hostess?

Ten Things Every Host and Hostess Should KnowStart the guest experience before they walk in the door.

Consider the valet part of the greeting team.

Track every guest’s preferences…and wow them with that knowledge when they return.

Have a plan B, always.

Take control.

Plan for walk-ins.

The golden rule works here, too.

Have the heart of a servant.More items…•.

What makes a good hostess?

A great host or hostess must be well-spoken and polite at all times. Whether they are talking to customers in person or taking reservations over the phone, a great host or hostess will speak clearly and collectedly, never rushing their conversations or showing any signs that can imply rudeness.

What should I wear as a hostess?

A plain black dress with simple jewelry. A white blouse and black skirt. A black or navy pant suit. If it is an informal restaurant, you may be able to wear nice fitting jeans or casual pants and a solid color shirt.

How do I get a hostess job with no experience?

If you are an aspiring host or hostess with no experience in the said job, then here are some tips for you.Learn about Sections and Rotations. … Greet Customers as they Come and Go. … Know your Menu and Bestsellers. … Communicate well with Servers. … Help in Other Tasks.

Who is a hostess in a hotel?

A hotel hostess is generally one whose job description entails welcoming and greeting guests as they walk into the hotel facility. They also check in the guests into their respective rooms. And upon their departure, the hostess also checks them out.

Does a hostess take orders?

During slow periods, the hostess may go around and checks on tables. She may also take payments when customers leave. … Her primary role is to greet customers at the table, take orders, bring food and drinks, make periodic checks for satisfaction and provide a friendly, quality dining experience.

What are the responsibilities of a hostess?

Hostess Job Responsibilities:Welcome guests in a warm and friendly manner.Ascertains their dining/lodging needs.Seats guests and manage the seating chart.Monitors restaurant activity to determine seating and dining flow.Responds to guest inquiries and requests in a timely, friendly, and efficient manner.More items…

What skills do you need to be a hostess?

Host/Hostess top skills & proficiencies:Customer Service.People Skills.Professionalism.High Energy.Multitask.Thoroughness.Planning.Basic Math.More items…

How long is a hostess shift?

4 to 8 hours5 answers. Minimum wage to start typically with shifts running between 4 to 8 hours depending on business needs. Minimum wage plus tips. Shift is 8 hours long.

How do you train to be a hostess?

Here are some ideas to get started:Open the door for guests. Forget the podium… plant the host by the door and make sure they make eye contact, smile and make a personal greeting.Use names. … Sell the wait. … Teach everyone to greet guests.

Do you have to be pretty to be a hostess?

Whereas most other positions in the restaurant are measured by competence, hostesses are hired and judged primarily by their looks. Since restaurant managers are overwhelming male, female candidates for door positions are often scrutinized like beauty pageant contestants.

Do you get tips for being a hostess?

Since hosts and hostesses usually don’t get any tips, they get paid more per hour than waiters or waitresses do. … If you’re really lucky, you’ll also get a share of the tips waiters and waitresses make – typically between three and five percent – and an employee discount on your meals.

How would you describe a hostess?

A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and shows them to their seat. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

How do you describe a hostess on a resume?

Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.More items…

Is a hostess job easy?

It’s popular with tourists and locals and has a lunch and dinner rush every day, rain or shine. The job is fairly straightforward. As a hostess, I seat customers and take phone calls, and as a waitress, I take orders and bring food to people.