Question: What Are The 10 Principles Of Customer Strategy?

What are the basic principles of customer service?

Here are seven customer service principles that can help you transform your support operations and deliver the best experience every time.Support customers as a team.

Listen to customers (and share their feedback).

Don’t be a robot.

Be honest about what you don’t know.

Practice empathy.

Know your product.More items…•.

What are the principles of strategy?

For companies that truly embrace strategy through execution, principles like these become a way of life.Aim High. … Build on Your Strengths. … Be Ambidextrous. … Clarify Everyone’s Strategic Role. … Align Structures to Strategy. … Transcend Functional Barriers. … Become a Fully Digital Enterprise. … Keep It Simple, Sometimes.More items…•

What are the 4 types of customers?

The four primary customer types are:Price buyers. These customers want to buy products and services only at the lowest possible price. … Relationship buyers. … Value buyers. … Poker player buyers.

What is excellent customer service?

1. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.

What are the 5 steps in strategic planning?

The five stages of the process are goal-setting, analysis, strategy formation, strategy implementation and strategy monitoring.Clarify Your Vision. The purpose of goal-setting is to clarify the vision for your business. … Gather and Analyze Information. … Formulate a Strategy. … Implement Your Strategy. … Evaluate and Control.

What are customer strategies?

A customer strategy might inform distribution, supplier, innovation, selling, marketing, or research activities. A customer strategy might inform acquisition or partnership decisions. … Admittedly, though, it is one thing to define customer strategy as the process of understanding and responding to customer needs.

What are the strategies to attract customers?

Here are 5 easy ways to attract more customers:Attract New Customers Using Social Media. Optimizing your social media accounts takes very little time to do and can significantly increase your reach. … Improve Website SEO. … Engage with Loyal Customers. … Collaborate with Local Business Partners. … Social Media Giveaways.

What are the six pillars of customer service?

The Six PillarsIntegrity. Integrity comes from consistent organizational behavior that demonstrates trustworthiness. … Resolution. Customer recovery is highly important. … Expectations. … Time and Effort. … Personalization. … Empathy.

What are 3 important qualities of customer service?

The 8 Customer Service Skills And Traits You Should Look ForEnthusiasm.Communication skills.Customer Empathy / Compassion.Patience.Stress Management.Flexibility.Charisma.Company knowledge.

What are the 3 levels of strategy?

The three levels of strategy are:Corporate level strategy: This level answers the foundational question of what you want to achieve. … Business unit level strategy: This level focuses on how you’re going to compete. … Market level strategy: This strategy level focuses on how you’re going to grow.

What are the four types of strategy?

4 Levels of Strategy-Making / 4 Types of Strategic AlternativesCorporate level strategy.Business level strategy.Functional level strategy.Operational level strategy.

What are the 4 principles of customer service?

Really, it boils down to four things.Being Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible. … Making It Easy to Find Answers Fast. … Consistency and Compassion. … Closing the Loop.