Question: What Is The Better Business Bureau

What does it mean to be accredited by the Better Business Bureau?

If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.

BBB Accreditation Standards represent standards for business accreditation by BBB..

Is the BBB trustworthy?

The organization says that trustworthy companies can become BBB “accredited,” which can cost anywhere from hundreds to more than $10,000 in membership fees each year. … While many people view the BBB as a consumer watchdog or even a government agency, the BBB itself says this is a misconception.

Is the BBB corrupt?

The BBB’s rating system, they say, is at best uninformed and at worst corrupt. Until recently, the BBB had a reputation on par with motherhood and apple pie. … Worse still, it might corrupt local BBBs into using membership fees to shake down businesses, effectively turning the BBB into a protection racket.

What happens if a business doesn’t respond to a BBB complaint?

If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond. If the business fails to respond, the consumer will be notified.

How can I improve my BBB rating?

Improve your BBB rating with these 4 easy tipsReduce the number of complaints. While there are many factors that contribute to your BBB rating, the biggest influencer is the number of complaints the BBB receives about your company. … Cooperate. One of the more important things a company can do is to work with the BBB. … Self-audit.

What is the purpose of the Better Business Bureau?

The BBB helps you directly by: Providing information about a company before you do business with it. Helping to resolve a complaint you might have against a firm, including a final step of binding arbitration in most areas. Providing you with good consumer information so that you can make intelligent buying decisions.

How does BBB make money?

Where the money comes from: A self-proclaimed source of mediation and unbiased ratings of millions of businesses across the country, the BBB receives the majority of its revenue from membership fees paid by hundreds of thousands of companies. … Others hire outside sales firms to aggressively pitch BBB membership.

Does the BBB charge money?

BBB Fees. Joining the local BBB requires businesses to pay a fee, which is about $400 annually, as of the time of publication.

Can the BBB get me a refund?

Getting Your Money Back Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn’t able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.

Does the Better Business Bureau have any authority?

It isn’t a government organization and they don’t have any legal authority. The BBB is composed of 112 individual regional bureaus, all of which are independently operated and funded through accreditation fees. … Each region operates differently, offers different services, and charges different fees.

How do I cancel my BBB membership?

If you are here to cancel your regular BBB membership, you need to contact your local chapter (by phone or written letter). You can find your local BBB chapter at this link: https://www.bbb.org/bbb-directory. Cancellations become effective on the next billing cycle after the cycle at the time of cancellation.

What kind of complaints does the BBB handle?

Discrimination or harassment claims. Complaints alleging criminal acts may be filed (BBB may refer the consumer to law enforcement if deemed appropriate) Disputes that have already been resolved through court, arbitration or settlement agreements. Cases currently filed in court.