Quick Answer: How Do I Complain To Hermes?

How do I speak to a human at Hermes?

Calling Hermes.

Reach customer service by calling 0330 808 5456.

Follow the automated menu system and enter any account or parcel information.

Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity..

What do I do if my Hermes parcel is not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

How do I claim compensation from Hermes?

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Can Hermes pick up my parcel?

You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

How do you use Hermes?

Sending your parcels with Hermes is QUICK and EASY.Fill in the basics. … Choose your delivery service. … Fill in your parcel details. … Let us know where it’s going. … Pay and print your parcel.

Is Hermes cheaper than Royal Mail?

As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. It’s worth noting that there is a 15kg and/or 1.2m parcel limit when using this courier service.

How do I send a parcel by Hermes UK?

Send from your local ParcelShop Send your parcel from a ParcelShop, based in more than 5,000 local businesses across the UK. Book online or with our app and drop it off in your local ParcelShop, or use a Print In-Store device to do it all in the shop.

What happens if Hermes Cannot deliver 3 times?

Re: Hermes Three Delivery Attempts Hi, Myhermes will email you if they have an issue with delivery, providing you with choices including redirection to another address or return to yourself. If they don’t hear from you within 7 days then they can destroy the parcel (this is stated in the email).